AssetSonar

While using Asset Sonar with Zendesk, it's made my job much easier than I expected. I handle the returns for the company for employees who left, and with asset sonar built in, I'm not jumping between the different programs we're using to find out who has what. Additionally, I've used Asset Sonar to find errors we had previously - some of our users had iPads that weren't correctly logged, and I would have no way of knowing. It was quick and easy to get that fixed and get our inventory correct. Also, whenever I have a question or an idea to bring up, I get a response quickly from our reps which also makes the combination easy to work with.

Asset Sonar has been solid for our diverse needs. The platform is also malleable enough to fit our needs in the rare event native functionality needs any additions. We like the Zendesk add-in which helps give a single pane for staff operations. The breadth of options can maybe be a bit daunting at first, but the implementation process was very helpful. They ensured we got everything set up that we asked for - aligned with best practice.

Baber Aizaz is one of a kind, he really goes above and beyond to deliver what was asked of him. its really been a pleasure working with you and I cant sing your praises enough. As for asset sonar for get go of doing my analysis with other products available on the market, they have proved i made a fantastic decision. All the other departments want to copy the IT team. i truely thank you for your support. Inzamam Ul Haq, i also thank you for your patience and all you did to get us here. Asset Sonar you have very good employees. 150% recommend.

Asset Sonar's integration with Zendesk has been widely recognized for its ability to streamline IT asset management and ticketing processes. The synergy between Asset Sonar's comprehensive tracking capabilities and Zendesk's robust ticketing system allows for a seamless flow of information and improved operational efficiency. Users have noted the ease with which they can access updated asset data within Zendesk, facilitating faster issue resolution and enhancing customer service. The integration also supports IT service management by enabling quick identification of assets linked to service tickets, which is crucial for maintaining continuity in IT operations. Moreover, the self-service portal provided by Asset Sonar's Service Catalog reduces the dependency on IT teams by allowing employees to raise tickets and request new software directly. This not only improves the employee experience but also provides IT teams with clear operational insights, leading to reduced Mean Time To Resolution (MTTR) and a more proactive approach to asset management. Overall, the integration of Asset Sonar with Zendesk is a powerful combination that delivers exceptional service delivery and fast issue resolution, as reflected in the positive reviews by users who appreciate the enhanced efficiency and the streamlined IT service management it provides.

AssetSonar has been a solid application so far. The integration with Zendesk is helpful in being able to link assets to tickets and see a ticket history of an asset within AssetSonar as well. The automation the program has with different syncs makes keeping your assets updated much simpler and clean. The AssetSonar team has also been quite helpful anytime a problem has come up that needs solving.