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Best practices
11 min read

How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

Best practices
11 min read

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Client loyaltyCustomer expectationsCustomer feedback

Best practices
9 min read

What are customer service objectives? 4 industry experts weigh in

We asked customer experience experts to provide examples of important customer service objectives.

Customer satisfaction

Best practices
9 min read

The best knowledge management system examples, types, and tools

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

Help centreKnowledge management

Best practices
14 min read

Customer data management: 8 ways to manage and protect your customer data

Managing customer data is a hot topic. According to one report, consumer data is now the…

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