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ZENDESK FOR ENTERPRISE

Transform your relationships with customers

Zendesk empowers you to adapt to changing customer expectations. Align your teams and technology around what matters most—the customer.

Logo: SiemensLogo: TicketmasterLogo: TescoLogo: UberLogo: Ingersoll Rand

BUILT FOR THE ENTERPRISE

The future of customer experience

Drive better conversations

Offer rich, personalized conversations on the channels customers choose. They’ll feel like more than a transaction; you’ll encourage long-term loyalty.

Conversational features

Maximize agent efficiency

Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they’ll focus less on repetitive tasks and more on relationship building.

Productivity features

Adapt faster to change

Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.

Zendesk platform

ZENDESK SUNSHINE PLATFORM

Open, flexible architecture

Our library of 1200+ apps and integrations lets you add your everyday systems with a click, and our comprehensive set of APIs allows you to extend and customize solutions. When you connect your tech stack to Zendesk, data is useful and usable.

Explore platform

SECURITY AND COMPLIANCE

You’re safe with us

Trusted by Fortune 100 companies, our privacy and data protection program includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks—because software is only as good as its security. For higher security needs, we offer Advanced Data Privacy and Protection.

Full compliance details

ZENDESK WORKS FOR YOU

Tailored to your needs

Bring your vision to life

Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalized service you need to reduce time-to-value and transform your service offerings.

Start the partnership

Find your industry

We know every industry works a little differently. Whether you work in retail, manufacturing, financial services, or any other sector, our expertise will help you make the most of Zendesk.

View Zendesk industries

CUSTOMER STORIES

How businesses use Zendesk

Logo: SMC
Logo: Compass
Logo: Staples
Logo: Virgin Pulse
Logo: Tile
Logo: Stanley Black & Decker
Logo: SMC
Logo: Compass
Logo: Staples
Logo: Virgin Pulse
Logo: Tile
Logo: Stanley Black & Decker
Logo: SMC
Logo: Compass
Logo: Staples
Logo: Virgin Pulse
Logo: Tile
Logo: Stanley Black & Decker
“Time-to-cash absolutely improves with Zendesk; with faster resolution times, SMC fulfills and invoices orders more quickly”

Robin Rodriguez

Global manager of platform and service delivery

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15

languages supported

1,000+

agents

4

months time to implementation

83

countries worldwide

“Every action that reduces your handle times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”

Amy Velligan

Director of Support

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+9%

resolution rate

65%

one-touch resolution

90%

real estate agent retention

70

U.S. markets served

“Customer service can be a sales driver, not just a cost center. If leadership understands how valuable those conversations are and invests in the team, it can help customers become loyal, raving fans.”

Bonni Poch

Manager, Customer Experience and Training

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94%

first call resolution

3x

improvement in agent happiness

300+

stores across Canada

+15%

CSAT increase

“The platform is so user-friendly for our agents. There is an option to customize just about everything to meet the specific needs of the business.”

Ivana Suljetovic

Senior frontline manager, Member Services

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80,000+

contracts per month

25-35%

cost avoidance with self-service

+6%

CSAT increase

4,000

companies served

Zendesk’s greatest strengths ... are its simplicity and ease of customization, which lets companies create the perfect workflow for their unique situations. You’re not pigeonholed into having certain features work a certain way.”

Justin Michaud

Senior manager, Customer Support

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-40%

decrease in average handle time

+14%

CSAT increase

-28%

decrease in customer wait time

230

countries with customers

“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels with only one day of training.”

Orlando Gadeo Ros

Global VP, Customer Experience Transformation

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3

stores across Canada

+300%

increase in agent efficiency

1,000+

growth in customer interactions

100%

adherence to one-hour FRT SLA

Zendesk in action