Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel.
One of the biggest issues most businesses face is poor customer communication. Bad communication experience can damage the customer life cycle. As a result, companies often see a decrease in repeat business.
Omnie is determined to disrupt the customer service industry by introducing an innovative, industry-leading platform. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused. It will then kick off the implementation which guarantees a seamless integration with existing tools and programs.
Aided by Omnie's highly skilled, dedicated agents, businesses can re-distribute resources to focus on elevating customers' in-person experience, therefore, strengthening the brand and service quality.
