Simplesat

This is a fantastic integration and an essential tool for support teams! It allows real-time tracking of feedback on support quality using well-designed surveys. The dashboard is user-friendly, and you can create comprehensive, even custom, reports. I highly recommend Simplesat to everyone—it was an excellent choice!

Our team was looking for a more customizable and personalized CSAT survey as the native Zendesk CSAT functionality is fairly basic and limited. We adopted this solution in June and have had nothing but positive experiences both internally within our teams and externally with our clients. Great product!

Loved that our Clients can give us fair ratings using a 5 star rating system with SimpleSat! It encourages accurate, honest feedback! I have also enjoyed the email notification that comes over when a survey is submitted! It's nice to be in the loop with the general customer sentiment. I also feel the information provided in the dashboard is intuitive and easy to understand!

Very easy to setup for a wide range of use cases. This integration allows us to get useful feedback and insights in an intuitive and eye-friendly interface. Getting feedback from customers is easier because the integration works so seamlessly, and it even keeps feedback if the customer leaves in the middle of taking the survey! The customizations and dashboards within Simplesat are also perfectly equipped to handle multiple user segments. Overall, highly recommend if your organization cares about getting quality customer feedback.

Simplesat is an excellent app for managing CSAT and NPS directly within Zendesk. The integration is seamless, and it's easy to set up and customize. The analytics provided are insightful, allowing us to monitor customer satisfaction in real-time. Great solution for keeping track of feedback and improving customer service!