Microsoft Teams for Support

Boost team performance using the Zendesk for Microsoft Teams Integration

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

App-oplysninger

Arbejder sammen med
Support
Forfatter
SoftServe inc.
Pris (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details
2 anmeldelser
Anonym
12 months ago

So, I'm not seeing how this integration allow my agents to accept tickets from Teams in Zendesk, remain in the Zendesk interface, and send replies back from Zendesk to the teams channel the requester sent the original ticket from. I want an app that will keep my agents always in Zendesk and not having to answer tickets in both Zendesk and Teams and moving between both platforms.

Anonym
over 1 year ago

It looks like this has potential. It would be nice if we could start a chat across different departments in Teams and include a list of the tickets as a tab at the top of the chat. I picture this tab including the ticket, status, internal pending questions and tasks (if there are multiple items have them display as a checklist in an expandable/collapsible manner), and lastly a spot for important dates. Right now it is difficult to follow chats about specific clients when there are many items being discussed across multiple departments. Although it is great that we are able to discuss them all in one place and have the history of the communications which are quicker than the internal Zendesk comments.

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