Out of Office

Manage, display, and act on the availability of Zendesk Support agents.

Preview image of app
Preview image of app
Preview image of app

App-oplysninger

Arbejder sammen med
Support
samlede installationer
5.000+
Forfatter
Zendesk
Version
2.9.1
Pris (USD)
Free

Installering af apps direkte på din konto

77 anmeldelser
Anonym
about 1 month ago

Nice app

Anonym
8 months ago

Only Admins can use it properly. This app is not always reliable.

Torge Schönberg
over 1 year ago

Trying to make a trigger for Tickets that created by email over a support email Adress and check the "Out of Office" Status to give them back to a group don't work. Because the outcome from the trigger rule is always the same. The Status of the "Out of Office" Switch has no effect on the trigger. I think the Problem is that the App has no update since 3 years now.

Anonym
over 2 years ago

This app has been working for us, however, it would be great if there could be some local customization of the app done, such as for tickets that may be Pending or On Hold for a user that is out of the office, having their name be italicized and/or show up in red to indicate in the different views that the user, although assigned Pending or On Hold tickets, is away.

Anonym
almost 3 years ago

As others have mentioned, the app is completely broken. The app seems to timeout due to a specific number of agents marked as OOO or more likely a rate limit on the number of tickets that need to be updated with the agent_ooo tag. I finally received confirmation from Zendesk support after extensive testing and a lot of back and forth: "I received confirmation that we have no plans to improve this app in the immediate future. We encourage you to take a look at some third party options that may work a bit better for you" This "may" work for a smaller team but know that this app will need to be replaced at some point. The fun part is there's no quick replacement unless you have a large budget or developers.

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