Endpoint Central
Zen-tigrate remote support, asset management, patching, and software deployment
App-oplysninger
Installering af apps direkte på din konto
Hvad siger andre
3 anmeldelser
Anonym
Doesn't provide any inherent benefit over simply logging into the Endpoint Central console itself. As the other reviewer said, it would make more sense if the user's workstation was already associated rather than having to perform a search first and then connect. It would be ideal to have ManageEngine's Asset Explorer integrated as that provides a wealth of information as well.
Response from developer
over 1 year agoHello, Thanks so much for taking the time to share a detailed review of the App and your pain problems. We value your feedback and are taking immediate steps to address the issues you mentioned. And the update is we have started working on the " Auto Workstation Assignment " feature for the App. It will released in our future Zendesk App updates.
Jerry White
Once again, there is no real integration unless I'm missing something. I would think I could pull info from endpoint central agent and automatically utilize this information while submitting a zendesk ticket. So when a user submits a ticket it will provide computer name, ip address, logged in user at the time of submission...
Response from developer
about 2 years agoHi Jerry, Thanks for your feedback. We are continuously working to improve the integration experience. We will consider your requirement and update it in one of our upcoming releases. And we request you to contact endpointcentral-support@manageengine.com to have a schedule a call to understand it better and provide you with a better solution.
Anonym
This is somewhat useful. It would be 5 star app in my mind if it allowed you to associate Computers managed in Desktop Central with specific users in Zendesk.
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