Ticket Quality

Analyze SLA, participants and schedule of your tickets in one place.

Preview image of app
Preview image of app
Preview image of app

Enhance your team's quality and efficiency with our advanced ticket analysis solution for Zendesk Support. Ticket Quality provides detailed insights into ticket handling, SLA compliance, and team performance metrics.

Key features:

  • Analysis of key SLA metrics: first response and full resolution

  • Detailed group transfer history with working time for each group

  • Business hours analysis

  • Analysis of ticket assignment and offering to different agents

Perfect for your team of Administrators, Supervisors, or QA staff.

Ticket Quality seamlessly integrates with your Zendesk workflow, as it can audit any ticket, whether it's messaging (WhatsApp, Chat Widget, Facebook DM, Instagram DM, XCorp DM, Telegram) or Asynchronous (Email, Web Form, Api, Facebook POST, Instagram POST, XCorp POST) providing immediate information or upon ticket resolution without any additional configuration.

For support or inquiries, send us an email at contacto@easyappforz.com

App-oplysninger

Arbejder sammen med
Support
samlede installationer
10+
Forfatter
easyapp devs
Version
1.0
Pris (USD)
Free

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