Relay

Everything was installed according to the steps in this documentation, however it remains on the "Synchronizing with meta" screen

Dear Zendesk Team, I wanted to take a moment to share some feedback from my working group on the Relay App. We hope this can be forwarded to your developer team, as we genuinely love using Zendesk and we look forward to the continuous improvement of new functions. How Our Customer Service Support Intends to Use Relay: • While Zendesk sees this as a marketing feature, our support team finds it useful for following up with customers when we only have their phone number and prefer not to call. • For example, we’ve created a generic follow-up message template in Relay. • To execute this, we will create end-user profiles in Zendesk and add tags to them, allowing us to select the specific audience to send notifications. Our Marketing’s Perspective on Using Relay: • Our customer base does exceed the 1,000 free tier limit, thus it is not cost-effective to use Relay for large-scale campaigns. • For many companies, including ours, we would prefer to use our own CRM software for unified campaign management rather than relying on Relay, which is limited to WhatsApp or SMS. • There are also concerns about the lack of an Unsubscribe Button in WhatsApp, which could lead to customers blocking our official WhatsApp Business Account if they continue to receive unsolicited campaigns. • Therefore, our marketing team still prefer to stay with our own CRM, focusing on push notifications via mobile apps and EDM/newsletters etc. These methods allow us to track performance and SEO, which is a feature currently unavailable in Relay. We hope this feedback is helpful and we look forward to seeing how Relay evolves.