International Rescue Committee transforms crisis response with Zendesk

The International Rescue Committee (IRC), a global humanitarian organization supporting people affected by crisis and displacement, is transforming humanitarian support through digital technology and Zendesk. In this video, the IRC’s Andre Heller, Director of the Signpost Project, shares how Zendesk helped scale the organization from a proof of concept to a global program. With centralized ticketing, multichannel communication, multilingual capabilities and a flexible technology stack, Signpost empowers crisis-affected communities while enabling teams to deliver more efficient, impactful support worldwide.