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Cargas + Zendesk: A partnership driving innovation in CX

Cargas Systems is a software and consulting company offering ERP and CRM solutions, including Microsoft, Salesforce, Sage, HubSpot, and more. As an employee-owned business, each member of the 200-person workforce is personally committed to customer satisfaction and success. In this video, Pamela Morrissey, Director of Support, and Steph Schreyer, Director of Customer Experience, share their excitement about AI and how they’re using Zendesk solutions, including phone, chat, ticketing, knowledge base, to personalize support and gain holistic customer views. They also share how Cargas’ 12-year partnership with Zendesk has significantly helped increase their customer base.

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Cargas Systems

Headquarters

Lancaster, Pennsylvania

Company Size

200+ Employees

Industry

Corporate Services, Software

Company Founded

1988