Our people
are your people
Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.
Expertise that accelerates your success
Transform your operation and accelerate your success with Zendesk Professional Services. By partnering with us, you'll get expert advice that ensures fast time to value and unlocks immediate results. Our expert consultants will guide you every step of the way, ensuring seamless integration and maximum efficiency.
Our approach
Our professional services team will design a solution tailored to your unique business and customer service goals. No matter the complexity or urgency our experts will partner with you to find an effective approach. You'll have peace of mind knowing it will be done right, on time, and within budget. Learn how Zendesk professional services helped Github implement custom apps, marketplace APIs, and a Slack integration for ticketing
Here’s how we can help
We’re with you at every stage of your journey
Launch
Kick-off your CX journey with confidence. Let our CX experts get you up and running fast and right with a Zendesk deployment that prioritizes scalability and strategic process design.
Learn moreOptimize
Enhance your customer and agent experience. Leveraging deep product expertise, our experts will work side-by-side with you to review your current setup and identify new processes and capabilities to help you achieve success.
Learn moreAI Services
Accelerate your success with Zendesk AI for your customer experiences with help from Zendesk experts. Receive quick time-to-value on your AI implementation, best practices and expert analysis.
Learn moreTransform
Strategize and execute on your long-term CX vision with guidance from our industry-leading CX experts. From help center design to custom app development and integration work, we’ll partner with your team to design and execute a CX roadmap based on your long-term business goals.
Learn moreWe can help you bring your vision to life
Zendesk Assist
Add the Zendesk expert you need without the burden of having to hire a full-time resource. Zendesk Assist gives you a designated Zendesk consultant to help you with Zendesk related tasks. Whether it’s hands-on help configuring your instance, contextual guidance, best practices using our APIs, or building custom apps, we’ve got you covered.
Learn moreThe best customer experiences
are built with Zendesk
What you get from partnering with us
Fast Time To Value
Mitigate risk and accelerate your time to value. We do the heavy lifting so you can reduce time to value and deploy with confidence.
Focused on Long-Term Success
Transform your customer experience and future proof your operations with our proven strategies and best practices. Backed by a wealth of customer success stories and extensive experience, we leverage our insights to drive tangible results for your business
Knowledge & Experience
Benefit from the knowledge and experience of our technical experts who have worked with some of the largest companies in the world. Our experts take a collaborative approach to empower your team to take ownership of Zendesk and apply best practices.
“Working with the Zendesk Services team allowed us to move to Zendesk in record time and gained a lot of great customer experience tools without a huge engineering lift from our teams. The team put together a strong strategic plan and helped us gain a better understanding of our key support metrics.”
– Premila Anand, Director of Support Operations, GitHub
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“In addition to sharing knowledge of Zendesk products and capabilities, our Assist lead can recommend strategies and configurations from the standpoint of a technician, administrator, or help center.”
– Ryan Easton, AVP of Technology Services, PURE Insurance
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Thrasio has seen a 99% decrease in full resolution time. Zendesk Professional Services were pivotal in getting Thrasio up and running on the platform, while setting up integrations and advanced workflows.Learn more
NEXT recognized a 15% decrease in average handle time. Zendesk professional services helped the multinational retail enterprise optimize their platform to increase agility and efficiency, while reducing the cost of ownership.Learn more
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