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Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

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Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

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Report: Unlocking the future of intelligent employee experience

Our annual Employee Experience Trends Report uncovers the most significant shifts in workplace dynamics.

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Zendesk ROI case study: Lush

See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.

Introducing the world’s most complete CX solution for the AI era

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Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

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Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

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Turning CX into a competitive advantage for SMBs

From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage

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5 things you can do now to create better retail CX

After a holiday season that was challenged by excess inventory, supply chain issues, and staffing shortages, retailers are taking stock of last year’s sales—and looking for ways to improve the outlook for 2023.

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The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Why financial institutions need to invest in personalization now

Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.

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How leading healthcare organizations are transforming patient and employee experiences

Learn how leading healthcare organizations are addressing industry challenges while creating better experiences for their employees.

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1 min read

Zendesk provides Fortune 500 company with a solution to improve support and performance

Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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6 ways for small and mid-sized retailers to improve customer experience

In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.

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1 min read

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

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Five big bets for the future of CX

Here are five predictions for what the customer experience will look like by 2030.

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Breaking down the silos between sales and service

Our free ebook describes how to bring your sales and service teams together so you can drive business growth.

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1 min read

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.