Reports

Free reports with data-driven actionable insights.

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Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

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Report: The State of CX Maturity among SMBs of North America

Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.

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Report: The State of CX Maturity Among Midsize and Enterprise Companies of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.

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Report: The State of CX Maturity Among Midsized and Enterprise Companies of Latin America

A lot goes into delivering a great customer experience (CX), but it can be hard to…

Introducing the world’s most complete CX solution for the AI era

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Report: The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

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Futurum report: How investing in the right digital solution improves CX

Futurum Research reveals why leading brands are investing in new technology and how the Zendesk platform sets itself apart from other enterprise solutions.

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Report: Over the Top (OTT) Support

Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.

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Report: CX Champions of North America

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.