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Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
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Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
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The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with…
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Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
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