Guides and ebooks
Free guides, ebooks, and whitepapers to help you build lasting customer relationships.
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Best practices for conversational customer service
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient, and secure.
1 min read
The digital tipping point: How SMBs can accelerate CX success in 2024
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
1 min read
The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.
1 min read
Switch to Zendesk, the most complete solution for the modern B2C business
Learn why Zendesk is the most trusted and complete solution.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
2 min read
How to provide great social media customer service on Instagram
Download the guide for tips on connecting with customers on Instagram.
How to introduce support reps to your CX strategy
When shifting your CX strategy, your support representatives are an important resource. They know your product…
1 min read
Top 5 reasons Salesforce customers are switching to Zendesk
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation. Learn more in our guide.
Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
1 min read
Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
1 min read
How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
1 min read
The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
1 min read
How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps.
White Paper
2 min read
2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognized as a Leader.
1 min read
How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
1 min read
1-Stop Connections keeps ports functioning by embracing the customer experience
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
1 min read
Olala Homes scales its rental property business with Zendesk Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
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