At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our support tickets. We wrote a guide to help you develop some creative strategies to leverage Zendesk automations (and other features) so your IT team can provide excellent internal support. Learn how to use:
Triggers to automatically CC the whole IT team if a ticket is high priority
Tags to auto-assign tickets based on form conditions
Macros to save time
Slack channels for updates
Automated reminders
Internal notes on a ticket
Problems to link similar incidents and manage them together