Sprout Social

Social media management platform for businesses and brands

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Sprout Social’s powerful, all-in-one social media management platform unlocks the full potential of social to transform not just your marketing strategy—but every area of your organization.

By connecting Zendesk to your Sprout account, support agents who work exclusively in Zendesk and team members who actively work within Sprout are able to use bidirectional, internal communication to resolve issues.

Your social team can use the Sprout Social integration to:

  • Create and link social profiles to a Zendesk User

  • Edit linked Zendesk Users from Sprout

  • View, edit, and update tickets associated with the linked Zendesk User from Sprout Social

  • Create a support ticket from a customer message viewed in Sprout

  • Send and receive comments on tickets between Sprout and Zendesk

  • Resolve tickets while maintaining parity between systems

Your social team is great at social media engagement. Your support team is great at solving problems. With Sprout Social's Zendesk integration, both teams can focus on what they do best and provide a seamless customer experience without disconnected communication or workflow.

App Details

Works with
Support
Author
Sprout Social
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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