Fluentic

Amazing service! Transfluent has helped our team a lot by offering the immediate translation when an agent opens the ticket, and it also sends the translated answer from the agent. The best thing is that an agent doesn't have to do much by themselves but the automated translation processes are enabled in the most user-friendly way and it also didn't take even 10 minutes to onboard the team to use the tool. Additionally, the app keeps learning all the time which is extremely useful when our agents are using specific internal vocabulary. And even if you're handling sensitive information, you don't have to worry about privacy matters in the same way like with Google Translate. We have also got satisfied reactions from the customers who have received the translated reply. No complaints about us being bots that only use Google Translate! As the CS team lead, I highly recommend Transfluent!

Absolutely wonderful service! Transfluent has saved my team so much time over an external translation option and the translations are more than enough for us to understand how to serve our customers. The pricing is excellent as well, covering all inbounds (what we primarily use it for) and a couple of outbounds, which we use occasionally. Looking for zendesk translations? Start with transfluent! I recommend it in my support communities as well.

Transfluent has recently launched a new version of their app, which includes an AI powered translation tool. This is extremely quick, cost effective and easy to use for our agents. Quality of the translations are also very good. Transfluent also has a great customer success team that ensures you are well looked after as a client!

Coming from a Google Translate background and knowing the pain points there, we were very positively surprised by the quality of the Transfluent translations. The fact that we’re dealing with sensitive data (e.g. people's salaries), we need to remove all risk in communications with our customers. The team really enjoyed the fact when we were checking the translations with local language speakers they stood out as very good in quality. The whole implementation phase was also super easy! It didn’t take long or require much onboarding; simply allow the team access to the tool and let them test it. That’s pretty easy for me as a manager and for our management team to know there is nothing technical in the background. It’s there and it’s ready, so get going!

We have been using transfluent for around 5 years, and have never had any issues with the plugin. Many translation applications require a translation for each word even though it is a machine translation. On transfluent you can sign up for a monthly fee, where the machine translation is for free. They do offer native or proffessional translation if you wish to pay for it. Some would think that google translate can do the same. But translfuent instantly machine translate each ticket for you, which make you handling time on each ticket a lot faster! No more copy/pasting to google translate! Support is fast, if you have some questions both regarding the app, your subscription or a translation. If you by mistake have paid for a translation, you can easily cancel it on the transfluent user page. Of all possible translation tools for Zendesk, we would definitely recommend Translfluent as the best solution!