Ticket History

Displays recent tickets in the ticket sidebar.

Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
2,000+
Author
Zena Hirsch
Version
1.0.6
Price (USD)
Free

Apps install directly into your account

What people are saying

4.0

(523)
6 reviews
Allison Scott
over 1 year ago

This was incredibly helpful for our agents. Quick way to see ticket history for a requester. Thank you Zena Hirsch!

John Peña Meyer
almost 3 years ago

While the app itself seems to work fine, it appears that information that was redacted from a ticket will still be visible in the ticket preview that appears when selecting a ticket from the app, which is a major concern from a security standpoint. For now, we'll likely need to turn off the ticket preview functionality so that it's a non-issue, but this preview functionality is otherwise a pretty key feature in our overall usage of this app, so it'd be great if the devs could address this swiftly.

Patrick Stewart
over 4 years ago

Seems to work great so far. I've been using it on a number of different tickets and it's working really well! I've been looking for an app like this for 2 years and I'm so happy someone finally made one.

Elliot Sanderup
about 5 years ago

Has been running smooth but we now randomly don't see any history on certain customers any more, however, the Customer has many tickets with us. It's very random to when it works and when it doesn't, we've seen an increase in errors though. I've Emailed Support but haven't received any answers.

Anonymous
over 5 years ago

had been running for several months and no longer today

Displaying 5 of 6 ratings

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