Telegram is a cloud-based platform for instant messaging and voice over IP, enabling users to send messages, photos, videos, stickers, audios, and files of any type, with applications available on various platforms.
With our Telegram Channel Integration for Zendesk, you'll take your customer support experience to new heights. Easily connect your company's Telegram Bot to Zendesk Support and manage all Telegram messages in one place, maintaining direct and real-time communication with your customers.
Our features will allow you to:
Moreover, discover the Pro version of the Telegram Channel Integration for Zendesk and take your customer service to the next level!
With Telegram Pro, you'll enjoy exclusive features to further enhance your customer support:
Note: Your Zendesk Support workflow will not be modified by this Channel Integration.
Apps install directly into your account
Free 30-day trial, then $10.00 per month
Free 30-day trial, then $10.00 per month
This is the best telegram integration app in Zendesk. First of all it is faster - there is no lag in comunication unlike other apps. Also you always see if client edited his post, this is very important because very ofter the meaning changes greately with such edits. It would be great if Zendesk removes some channel integration limitationsos app developers could use even more features in their apps!
Would be even better if I could replace /newrequest command by my own. Also when someone is responding should be able to chose which ticket is he talking about :) Please think about it!
Works as advertised. Tech support is very responsive.
Does the job perfectly, very convenient. Their tech support is also very responsive.
Displaying 4 of 4 ratings