Geckoboard for Zendesk Support

Custom real-time dashboards for sharing and monitoring live support KPIs throughout the day.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Geckoboard makes it easy to share real-time Zendesk metrics with your team (and beyond), so everyone can monitor how things are going throughout the day across different channels, react to problems faster and celebrate wins throughout the day.

With Geckoboard it's easy to monitor the metrics that matter; connect your Zendesk account, and in seconds you'll be visualizing live metrics like CSAT, number of new, unassigned and closed tickets, SLAs achieved and breached and average first reply time like a pro - no training or tutorials required.

Once you've tailored your dashboard to focus on the things your team cares about, sharing it is easy:

  • Share a live link to your dashboard that can be loaded up in any browser, bookmarked, shared in a chat or embedded in a knowledgebase.
  • Invite colleagues to your account, giving them access to edit and create dashboards themselves, or only view specific dashboards.
  • Schedule screenshots of your dashboard to be automatically sent over email or to Slack
  • We've even made it straightforward to get live wallboards up in your workspace, using just a TV or large screen, and an affordable, easy-to-source dongle.

Customer testimonials

Focus on important metrics

With their heads down answering tickets and focusing on customers, it's tough for agents to see how things are going and make decisions about where they should spend their time. Geckoboard gives your team access to real-time metrics at a glance, so you and your agents can balance workload effortlessly throughout the day.

Bring live metrics together from Zendesk Support, Talk, Chat and Sell, and over 90 other tools for a full omnichannel view of what's happening across Support!

Prevent problems

Issues can often go unnoticed, but by surfacing real time metrics with Geckoboard, you and your team can see exactly how busy things are at any given time, spotting bottlenecks and addressing problems before they get out of hand.

Stay energized

Highlighting your star agents on your dashboard is a great way to energize the team! With a bit of friendly competition, the whole team is inspired to raise the bar and lets them celebrate their successes.

Feel valued

Customer support teams often have their hard work overlooked, and deserve more recognition than they get. Sharing your dashboards or displaying them on a large screen in your workplace is a great way to shine a light on the whole team's contribution to the business.

New - Interactive View

Spotted an interesting change in one of your numbers? You can now unpack your metrics and dig into the details, without having to leave Geckoboard. Easily get to the bottom of what’s going on with a quick breakdown that helps you see your numbers from a different angles, and effortlessly find which tickets are contributing to certain metrics.

New - Live agent status metrics

See current agent availabilty, workload across different channels, individual agent capacity and more, with our standalone Zendesk Agent Status integration. Requires omnichannel routing to be set up on your Zendesk account.

New - Notifications

Get alerted instantly in Slack when specific metrics see an improvement or drop in performance.

What our customers say

"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank

"Having a top-down view gives individuals the ability to easily switch focus to where it’s needed most." - Joey Wheeler, Director of Client Services, Autoloop

"Agents love it because they can see everything they need in one place. The rest of the company love it too because they simply didn't know what was going on in the Customer Care team before we shared our dashboards. It opens people's eyes to see that the team works so hard and gives visibility to the work they do throughout the organisation." - Logan Grooms, Director of Customer Care, Maisonettep

"Geckoboard’s Zendesk integration is unmatched." - Jodi Miller, Director of Customer Service, PayByPhone

Key features

  • Easily build great-looking dashboards using live data from Zendesk Support, with an intuitive interface anyone can use
  • Refreshes automatically so data is always accurate
  • View Support metrics alongside real-time metrics from Zendesk Chat, Talk and Sell, as well as 90+ other tools using our no-code integrations
  • Powerful filters help visualize data for specific groups, tags, brands, channels, assignees and more
  • Easy-to-interpret visualizations make it a breeze for teams to understand current performance in a glance
  • Effortlessly display your dashboard on a large screen or TV using affordable hardware (sold seperately)
  • Flexible plans to fit all budgets, starting at $87/month USD
  • Amazing support (>90% CSAT!) available 24/5 (see our own support team’s live metrics here)
  • Try completely free for 14 days, no credit card required

Visit Geckoboard.com to get started!

App details

Works with
Support
Author
Geckoboard
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(59)
52 reviews
Steve
8 days ago

Great link for getting data into Gecko dashboards. Small issue with dashboards not updating but Gecko support fixed within the hour.

Anonymous
28 days ago

Highly recommend Geckoboard for how easy it is to create reports in Zendesk. Way easier than Zendesk Explore!

Patricia Limb Head Of Customer Experience
about 1 month ago

We have been using Geckoboard for over 5 years and love the transparency it gives our customer service team. The dashboards are displayed on TV screens throughout the contact centre and allow everyone to see what workload there is and how happy our customers are. Support agents work as a team to meet the targets on the screen and schedule breaks depending on workload and staff available. A very useful tool for team leaders and agents alike.

Isaac Byers
11 months ago

I have used Geckoboard previously and am thrilled to have it up and running again with the new Customer Service Team I am supporting. The team are more involved in daily and weekly KPI's, we have seen a 15 second decrease in live chat wait times and the agents resolutions per hour are up by 15%. The agents love the friendly competition of who is the top solver for the day. Plus the colour customisation options really allowed the dashboard to be on brand. The widget set up is easy for first time users. Highly Recommend!

Joachim Bodholdt
about 1 year ago

After a year with Geckoboard integrated into Zendesk, we're thrilled to share our positive experience. The platform has been consistently stable, evolving with new features, and providing invaluable insights. Customization remains a strong suit, adapting to our changing needs seamlessly. Geckoboard's impact on our performance analytics has been transformative, and their responsive support has been a constant throughout. Highly recommended for organizations seeking a reliable and feature-rich analytics solution for Zendesk. Cheers to another year of excellence!

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