The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.
Your agent will see the ticket number, subject line, and status of the ticket.
For additional feedback on making this app more useful, make feature requests.
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Apps install directly into your account
Highly recommend this app. It gives agents visibility of most recent tickets.