CSAT.AI for Zendesk Support

Auto QA, AI-powered CSAT Surveys & Live Agent Coaching with Sentiment Analysis

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
25+
Author
Navedas
Version
5.5.2
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(3)
3 reviews
Help Center
7 months ago

CSAT.AI has been a game changer for our company. The real-time metrics are actionable, and the AI features continuously learn and improve. Support has been amazing, quickly resolving any issues and tailoring solutions to our platform.

Anonymous
about 3 years ago

It's a great addon for any company that desires to keep track of it's Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT is among the best!!

Maggie Seng
over 4 years ago

I've been very happy with CSAT.AI so far. I've tried many QA services, and this is the only one I've found that actually provides an in-the-moment evaluation for the agent on the quality of each, individual response. Because of this, agents compete with themselves to achieve the full star rating for every response they provide. The admin dashboard offers various scoring customizations based on what's most important to you and your customers. The dashboard is easy to navigate and the developers are very receptive to feedback. I look forward to continued optimizations with CSAT.AI!

Displaying 3 of 3 ratings

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