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This is very handy for some of our use cases and saves us around 1 hour of operational time with every export compared to the same exports using default Zendesk tools like Zendesk Explore and similar ones.
Thank you for your feedback! Happy to hear it’s saving your time.
Great app, provides a next level of Zendesk exporting data. Unfortunatly does not export all comments in XLSX format, only the fist and last comments.
Easy to use. We use it daily. Also, app developers helped us a lot to export the help center.
Added the app to our instance of Zendesk, click new export, fill in all the fields and click export and nothing happens
Dear Jamie, thank you for taking the time and sharing your feedback! Our tech team has looked into the issue you’re describing and has identified the problem. It seems like such an issue can occur when export starts right away after the installation, but it can be easily resolved by reloading the page. Our tech team is now working on a permanent solution to ensure that this issue is completely resolved and doesn’t occur during the first export. We apologize for any inconvenience you might have faced and hope you could give the app the second try. For any questions or issues please don’t hesitate to reach our support team.
does not work installed it but the plug in thinks the mandatory fields (from/to) date filter werent populated
Thank you for your feedback! Please reach our support so that we could investigate and fix the issue on your instance. We've checked the issue you're describing on the other instances and doesn't seem to find any bugs. So, any details are highly appreciated.
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