In one click, anyone can transform an Outlook email into a new Zendesk ticket that goes right to the customer support team.
The business user stays in Outlook and the customer support agent in Zendesk. Everyone gets more done and customers get what they want.
Is there a way to customize this as more options are required. Can I create my own version of this if it is not going to be developed further if so how? Required is... 1. Send emails as HTML not text. 2. If there are Cc's then to include them. 3. An option to assign to an Agent or Group or None
This app does create a new ticket in Zendesk, but it can only customize a few fields AND you cannot add CCs. I've uninstalled as this does not provide all of the details needed from the email into Zendesk.
The user from the Communication asked for forwarding their support emails to the tickets. I added the Zendesk Add-in and authorize the subdomain. But they different forms and go to a different support group. Do I need a special setting for the Zendesk form/group?
Simple, yet effective. The only thing missing is a drop-down menu for assigning the then newly created ticket to a different agent. For Safari users: "Prevent cross-site tracking" (in Safari > Settings > Privacy) must be turned off for this App to work. @ Sari Siekkinen : I've installed it on my 365 account and it doesn't show up in other accounts. You can ignore the Admin instructions in "Get set up".
Before I do any installation I'd like to know if this is added to all email accounts for the company or can it be added only for some of the accounts? I have a situation that we have over 100 accounts that do not need this and only 11 accounts that need. So is this showing only for the Zendesk agents or all in O365 Exchange email accounts?
Displaying 5 of 9 ratings
More ratings