Certainly Conversational AI for Chat

Run an AI, multilingual chatbot inside your Zendesk chat widget

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Friction-free Commerce. Use an AI assistant across chat, email, phone and messaging. to proactively take your visitors to the right product, deliver dynamic support, upsell, help at checkout and handle returns.

Watch live demo & try for free: https://certainly.io/integrations-channels

"The way the Certainly platform is designed makes it easy for me, as a Service Operation Specialist, to start using Conversational AI with our chatbot to grow its use cases over time. I would recommend anyone to sign up to Certainly." Nadin Kempel Sigh, Customer Care Manager, Tiger of Sweden.

"I would highlight the ease of communication with Certainly's engineers when helping during the development, and the fast responses you have always provided." Ana Etxebarria, Customer Experience Officer, Siksilk"

Get started with the Certainly integration with a minimum of fuss:

  • A Platform built for line-of-business people, with no coding skills required to run a fully functional AI chatbot.
  • Go from start to test in 30 minutes.
  • Average time to launch: Startups/Scaleups, days, Enterprises, weeks.
  • Out-of-the-box options available for all Zendesk plans and tiers.
  • Optional custom onboarding, training, dedicated support and SLA.
  • IT Security approved & complaint with GDPR, HIPAA FSA & SOC2.

Your chatbot will out-of-the-box be able to:

  • Understand and reply to your customers' questions in more than 14 languages.
  • Only give human-approved answers, ensuring compliance and consistency.
  • Integrate with third-party CRM, Product & ERP tools. (Average integration time: 30 minutes for non-coder).
  • Multiple APIs and Webhooks options for reporting, data sharing and more.
  • Integrated with native Zendesk products such as Chat, Support, Help Center Articles, Sunshine, etc.
  • Use free text, buttons and product visuals for faster and rich, beautiful conversations.
  • Seamless live handover between chatbot and agents.
  • Route customers to the relevant department.
  • If agents are not available, collect the customers' info to get back to them later.
  • Your chatbot can open, update and close tickets.

Start your free trial today: https://certainly.io/free-trial

Have questions? Schedule demo / Get in touch

App details

Works with
Chat
Author
Certainly
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(14)
14 reviews
Anonymous
about 3 years ago

Not very good

Nadin Kempel Sigh
over 3 years ago

Been working with Certainly for a long time now and I am 100% satisfied. Not only with the bot itself, but most of all the service and the support from the whole team. Certainly "certainly" understand how to keep their customers happy! What I love most about them is their attitude and empathy when we are working on new solutions. They are always ready to help and they never say no to new ideas or thoughts. If I am not happy with a solution, they listen, they try to understand and then they are working on finding the best solution. And if the solution doesn't exist, they will do their best to make it happen anyway. The platform is flexible and easy to use and the bot have and can help us in so many ways. We haven't seen anything yet - I am sure we will move mountains with Certainly in the near future.

Victoria Mikheeva
over 3 years ago

Using the chatbot for more than a year now - and really happy with the support from Certainly (trainings and tech help). The platform allows a lot of flexibility and we can influence the resolution rate. Happy with the results so far and hope to achieve even more with the Digital twin.

Anonymous
over 3 years ago

We have been using the chatbot for over a year and you can see the power of the chatbut but most important, the people behind the scene that is helping out and supporting you in all challenges. The NLP is really powerful together and the webhooks available with the option to create your own is really awesome. Certainly is very service minded and really goes the extra mile for you.

Anonymous
over 3 years ago

The platform is flexible and easy to use. You can implement the chatbot solution really quickly and develop it further based on real customer cases. Certainly's customer service is awesome, always ready to help!

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