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Artificial intelligence

AI built to drive service resolutions

Zendesk AI is the intelligence that powers our complete service solution. Powering the most AI customers in service with instant, personalized resolutions. Get started from day one with no training required.

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How Zendesk AI works

Intelligence infused into every interaction

Let automation play
a bigger role

Having too many customers is a good thing. Let AI agents resolve 80%+ of customer and employee interactions instantly across any channel.

Give agents more power

Increase team productivity by 20% with a proactive copilot built into their workflows. Your agents get full customer information and recommended next steps to deliver consistent service.

Operate at scale

Streamline workflows, reduce agent workload, and increase operational efficiency by over 15%—with complete visibility.

AI Agents

Automate 80%+ of your interactions with AI agents

Zendesk AI agents resolve complex issues on any channel. Powered by agentic AI, they reason, adapt, and act independently — delighting customers while reducing costs at scale. Launch in just minutes, with no technical expertise needed.

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AI agent guides a return request, checking eligibility and letting the user select items to return

AGENT COPILOT

Copilot turns every agent into a top performer

A conversational AI platform displaying a booked class, with an 'Action Book class' button linked via arrows to API, Slack, and a calendar icon, demonstrating integration
Auto assist helps resolve a card issue, guiding verification steps and security actions
Two cards representing customer support insights: a message from Ariel Silva on the left and a related customer insights timeline on the right.
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Zendesk copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies, and the ability to execute agent-approved actions.

A conversational AI platform displaying a booked class, with an 'Action Book class' button linked via arrows to API, Slack, and a calendar icon, demonstrating integration

Admin COPILOT

Get your whole operation in formation with AI admin tools

Admin center dashboard showing weekly account insights, top recommendations, and an AI help assistant panel.
AI chat confirms a replacement request for an Aero travel card
AI insights dashboard showing predicted tickets, resolution time, top intents, languages, and channel performance
Customer inquiry is analyzed and routed to a surf expert based on intent, language, and topic.

Get a personalized digest that includes areas for focus, a conversational assistant to ask questions, and the ability to carry out changes automatically. Now you can spend less time fixing and more time optimizing.

Admin center dashboard showing weekly account insights, top recommendations, and an AI help assistant panel.

What customers say

Next

66%

One touch resolution rate

92%

Decrease in email average handle time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience Technology

Read customer story

AI for employee service

Full resolutions, better employee experience

Our AI doesn’t just automate — it reasons, adapts, and resolves even your most complex employee requests. When a human touch is needed, Copilot guides your team to deliver consistent, high-quality support. And with AI-driven insights, you’ll uncover new opportunities to automate and cut costs.

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AI you can trust

Building AI responsibly

Zendesk designs with privacy, security, and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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Frequently asked questions

For more information on how to access Zendesk AI features like AI agents, copilot and more, see our pricing page.

Additional resources

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