Skip to main content

Article


AI-powered efficiency for startups

What startups can do now to set a good foundation for the future.

Latest stories

Article
3 min read

4 ways CX leaders are preparing for the future

As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.

Article
7 min read

What is computer telephony integration (CTI)? A guide

Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.

Podcast
1 min read

Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Article
2 min read

Workforce engagement management (WEM): An essential guide

Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.

Article
4 min read

The humanizing power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Article
1 min read

Quality assurance: An essential and definitional guide

Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

Article
7 min read

New integrations springing to life

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.