AI-first service. Catered to humans.

Customers and employees are more than interactions, they're human. Give them faster, more personalized experiences using AI trained in the art of customer service.

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A man smiles and makes heart shapes with his fingers. Behind him is a large cabinet filled with colorful sneakers. A screenshot placed on top of the image shows a customer service interaction where an AI-powered bot is automatically processing a sneaker return.

Watch Kara Swisher and Adam Grant share their hot take on AI at the Zendesk AI Summit. Learn how to keep up in the AI era with our latest product innovations for agent copilot, AI agents, and voice.

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Meet the perfect copilot

Boost productivity with Zendesk agent copilot, the proactive AI assistant ready to take action from day one.

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Follow the road to +80% automation

Provide instant, personalized support with Zendesk AI agents and make customers happier while reducing costs.

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Transform voice support with AI

Use Zendesk voice to address more complex contact center interactions with AI across the entire call journey.

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Zendesk for Service

Perfect the customer experience

Personalize all conversations

“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”

Addie Wallace

Senior Director of Brand Marketing

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Take your support personally

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

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Resources

A powerful, flexible platform

Report

CX Trends 2025

Guide • 1 min read

Zendesk AI: the service superpower

Article • 16 min read

What is customer support?

Return on investment

Maximize your ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years.

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Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.
Reduce effort per ticket
Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.
Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.