As Zendesk’s largest Premier Partner in Oceania, with offices across Australia and New Zealand, We specialise in helping businesses scale with AI and best-in-class technology solutions.

At Optimate.me, we specialise in helping businesses scale with software by leveraging AI-driven and industry-leading technology solutions. As Zendesk’s largest Premier Partner in Oceania, with offices across two countries, we take a no bulls**!, results-driven approach to every engagement. By collaborating with other key partners in the Zendesk ecosystem, including Ultimate, Aircall, SweetHawk, and AgnoStack, we empower organisations to optimise their customer and employee experience operations, delivering measurable improvements.

See how we've helped brands like Starbucks and Burger King implement their CX and EX strategy with Zendesk.

Optimate.me are also the developers of optiSync, an advanced integration tool specifically designed for Zendesk customers who want to integrate with other platforms. optiSync ensures seamless communication between your external systems, eliminating duplicate entries and errors while providing a comprehensive 360-degree view of your customers across your entire tech stack. Acting as an ETL (Extract, Transform, Load) solution, optiSync connects source systems like databases or accounting software with Zendesk, transforming and loading data in the correct format to enhance operational efficiency.

Discover more about optiSync here

If you're thinking about implementing or optimising with Zendesk, reach out to a member of our team today for a free consultation call.

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Badge: Advanced Implementation PartnerBadge: Premier Solution Partner
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บริการที่มี
Implementation
Data Migration
Development Services
Training
Reseller
System Integrator
BPO
CX Consultant
Zendesk Sell Certified
ภูมิภาค
Australia/Oceania
North America
Western Europe
Eastern Europe
India/Southern Asia
Eastern Asia
Middle East & Central Asia
Latin & South America
Africa
Global
Japan
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App Developer
Implementation Partner
Solution Provider
Business Service Provider
12 รีวิว
Neil Cordon
7 days ago

AutoPacific Group (APG) is proudly part of the Amotiv group. APG is a market leader in vehicle accessories and towing solutions. As a rapidly growing business with over 50 brands across multiple businesses, we need to be able to scale our customer service, complaints and warranty processes. Achieving this with limited resources has been a challenge, but the Zendesk platform came with much of this best practice built in. With great support from Kaan and Helena at Optimate.me and their technical team, we were able to go-live in just a few weeks. Ongoing support after go love has been great and has helped us troubleshoot issues and refine the implementation. We have achieved a massive improvement in customer response times and customer satisfaction.

Brooke Fosse
15 days ago

Implementing Zendesk with the advanced Shopify solution has been a game-changer for our business. Managing multiple brands and customer inquiries across eight inboxes was time-consuming and inefficient. The support from Kaan, Jarrad, and Mia has been outstanding—nothing was ever too hard, and they guided us through every step, from setup to optimization. Thanks to the team at Optimate, we now have centralized reporting, improved response times, and the ability to track key metrics that were previously impossible. If you’re considering a Zendesk partner, I highly recommend their team. Their expertise and patience made the transition seamless, and the results speak for themselves.

Bronwyn Riddiford
5 months ago

The team at Evolution Marketing have been great in assisting us through the set up of our system, setting up workflows and triggers as well as merging domains to allow us to connect to our Zendesk Sell account. They have been a great support to us becoming more efficient and effective. Thank you!

Mark
5 months ago

We have had the pleasure of working with Kaan, Jarrod and the team at Evolution Marketing on multiple occasions, beginning with their exceptional work in optimising our Zendesk setup. The experience was so positive that we engaged them for several further projects, including integrating Aircall with our Zendesk platform and we will more than likely partner with them again in the future. Each time we have partnered with Evolution Marketing, they have demonstrated a deep commitment to understanding our unique requirements. They consistently tailor their solutions to meet our specific needs, resulting in outcomes that have met our expectations. We highly recommend Evolution Marketing to any organisation seeking a partner that truly listens and delivers effective, tailored solutions for Zendesk and beyond.

Helpdesk
5 months ago

Evolution Marketing guided and supported us through a daunting transition from one provider to the next. We felt safe and well looked after during the move and setup of both Zendesk and Aircall. Their patience and friendly attitude made the process much smoother. We continue to feel supported with every request and change we make as we navigate and appreciate the capabilities of our new systems. Fantastic teamwork from Kaan and Jarrad, thank you!!

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