Employee self-service portal

Find out more about Zendesk Generative AI for knowledge bases and Content Cues.

Utilize generative AI to quickly create content for your employee service center. AI can expand bullet points into detailed articles, edit text for clarity, and adjust the tone to match your brand voice.

AI-powered Content Cues identify gaps based on common employee questions and flag underperforming articles for updates or archiving—ensuring your knowledge center remains current and relevant.

Zendesk AI agents are the next generation of AI-powered bots, designed to understand the nuances of employee service and resolve complex requests. Pre-trained on a vast array of employee service interactions and intents, these intelligent agents are ready to use from day one.

They integrate seamlessly with your knowledge base, using your existing content to deliver precise answers to employee queries. This frees up HR and IT resources, allowing them to concentrate on enhancing the overall employee experience.

Deliver great service at scale with Zendesk AI agents.

Find out more about Zendesk advanced data privacy and protection.

Experience peace of mind knowing your employee data is shielded by industry-leading security features. Zendesk prioritizes enterprise-grade privacy, ensuring your most valuable information remains protected.

Administrators can manage permissions across departments. And data locality enables admins to control how employee data is stored and shared across regions.

Advanced encryption keys keep sensitive information safe, and key data stays in fewer systems with AI that helps redact and delete that data when appropriate.

Our intuitive portal seamlessly connects employees to the services they need. With AI-powered tools like generative search and semantic search, employees can quickly find answers. And when they need to contact support, they can easily submit service requests and check their status.

Zendesk also simplifies the creation and customization of a branded employee service center, requiring no technical expertise. With streamlined publishing and content update workflows, you can effortlessly maintain and expand your self-service offerings as your organization grows and employee needs evolve.

Explore the benefits of Zendesk for Employee Service.

Learn more about the Zendesk Sunshine platform.

As your organization evolves, your employee service center should, too. Zendesk features an open and adaptable platform that caters to your needs.

Implement low-to-pro-code customizations or customize them with plug-and-play HR tools in the Zendesk Marketplace, including Okta, LumApps, and more.

Your employee service portal shouldn’t be an island–it should seamlessly integrate with the rest of your employee service operations. Enhance support by offering assistance on employees’ preferred channels like Slack and Microsoft Teams and ensure that requests submitted through the portal are never missed by integrating them into the same workspace as all other service channels.

This holistic view allows internal service teams to reference key employee context and provide consistent, personalized support across all channels, improving efficiency and employee satisfaction.

Discover the Zendesk omnichannel Agent Workspace.

See how companies use Zendesk for employee service and customer service.

Extend the value of Zendesk across your organization by unifying your customer service and employee service operations. Companies like Shopify, Vimeo, and One Medical, which have long used Zendesk to support their customers, are leveraging the same trusted tools to serve their employees.

This consolidation reduces your total cost of ownership and fosters a consistent service culture, ensuring exceptional experiences for everyone who interacts with your company.