Built on real HR conversations, Zendesk AI helps your team work faster by routing cases, suggesting next steps, creating content, and handling routine questions automatically. Tailored to how HR actually works, from day one.
Bring together essential employee context, conversation history, and your essential tools like Slack, Teams, Workday, and Rippling. No more switching between apps to find answers.
Let workflows do the heavy lifting with automated HR processes—whether it's onboarding or benefits management. Your team gets things approved in clicks, not hours.
Features for Employees
Support that fits your workforce
Let generative search deliver exactly what your employees need, right when they need it. Every policy, request status, and resource is discoverable in one hub.
Support is always available, whether through AI agents handling routine questions around the clock in multiple languages, or your team responding to employees via email, voice, Slack, or Teams.
HR specialists have the full picture with instant access to employee details and history. When someone reaches out, HR already knows their story.
Customer Stories
“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”
Roland Wang
Director of People Technology, Planning & Analytics, Agoda
“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”
Adam Bruce
Head of Product – Service Desk, Help and Automation, Tesco
“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”
Roland Wang
Director of People Technology, Planning & Analytics, Agoda
“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”
Adam Bruce
Head of Product – Service Desk, Help and Automation, Tesco
“Thanks to Zendesk, we know that all employee tickets are routed to the right places, according to different workflows or approval flows. Plus, we have all the data we need to know how well we’re serving our employees and how we can improve.”
Roland Wang
Director of People Technology, Planning & Analytics, Agoda
Perfect—you're halfway there. Use the same trusted platform for employee service and get up and running faster. Your team already knows how it works, and you'll save time and costs on implementation. Talk to Sales about adding employee service.
