เตรียมตัวพบกับ: ความสามารถของ AI ใหม่ทั้งหมด รับชม งานเปิดตัวผลิตภัณฑ์แบบเสมือนจริงของเราเพื่อเรียนรู้ความสามารถของ AI เชิงสร้างใหม่ว่าจะส่งผลอย่างไรต่อ CX, EX และการรักษาความปลอดภัยของข้อมูล
The end-of-year rush can be many a CX team’s greatest challenge of the year. And keeping customers and agents happy during that time? No easy feat. Lovevery’s VP of Customer Experience, Emily Sarver, will share how the Boise-based retailer makes the cyber season productive and profitable, while keeping agent experience top-of-mind.
You may know Dutch Bros from their fabulous coffee, creative drinkware, or even just their coffee shop vibes, but they are much more than that. Join us on Thursday, March 23rd, as Angi Veek, Sr. Director of Customer Experience, and Sonia Martin, Sr. Manager of Customer Success at Dutch Bros, shares how they focus on building relationships with their customers and why it's their #1 priority.
Behind every successful organization is a powerful engine of internal service and support. At Zendesk, that means using its own SaaS product to keep internal support running smoothly. Join us on Thursday, January 26th, as Mariah Schuknecht, VP of People Operations, shares our internal use case and how to successfully provide support to your employee.
As the #1 job site in the world, Indeed strives to put job seekers first. Join us as we hear from Jeanne Jones, Global Director of Job Seeker Success, as she shares how to connect millions of people to new opportunities in an age where people look for jobs every day.
Lori Janjigan, Senior Director of Client Success at Modern Health, has been serving clients for 15 years. Join us on October 27 as she shares how to hire, train, and build high-performing teams in organizations of all sizes.
The New York Times has been known to achieve 70 million unique monthly visitors. With that kind of volume, customer support is at the forefront of the company's success. Join us on September 22nd to hear from Jeff Shah, VP of Customer Care, on how to manage global customer support teams at scale.