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Artificial intelligence

AI built to drive service resolutions

Zendesk AI is the intelligence that powers our complete service solution. Powering the most AI customers in service with instant, personalized resolutions. Get started from day one with no training required.

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How Zendesk AI works

Intelligence infused into every interaction

Let automation play
a bigger role

Having too many customers is a good thing. Let AI agents resolve 80%+ of customer and employee interactions instantly across any channel.

Give agents more power

Increase team productivity by 20% with a proactive agent copilot built into their workflows. Your agents get full customer information and recommended next steps to deliver consistent service.

Operate at scale

Streamline workflows, reduce agent workload, and increase operational efficiency by over 15%—with complete visibility.

AI Agents

Automate +80% of your interactions

Zendesk AI agents solve complex issues autonomously, on any channel your customers choose. Deliver instant resolutions 24/7, delighting both customers and employees while reducing costs at scale.

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Agent Copilot

Turn every agent into a top performer

Zendesk agent copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies, and the ability to execute agent-approved actions.

AI Admin tools

Get your whole operation in formation

Know what your customers want and how they feel with AI-powered insights. Go further and customize based on your specific business needs to capture every incoming request and the details behind it.

What customers say

Freedom

92%

Reduction in manual triage

74%

Decrease in first reply time

“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”

Stacey Zavattiero

Customer Experience Manager

Read customer story
Next

66%

One touch resolution rate

92%

Decrease in email average handle time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience Technology

Read customer story
UrbanStems

39%

Automated Resolution rate

$100K

Savings in just three months

“We’re only three months into implementing Zendesk AI and we’ve already seen huge returns.”

Laura McDonald

Director of Customer Happiness

Read customer story
Lush

60%

First contact resolution rate

$434k

Annual cost savings

“KPIs come as standard, but our founders want us to report back and tell them how our customer is feeling. With Zendesk we can do that.”

Naomi Rankin

Global CX Manager

Read customer story
Freedom

92%

Reduction in manual triage

74%

Decrease in first reply time

“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”

Stacey Zavattiero

Customer Experience Manager

Read customer story
Next

66%

One touch resolution rate

92%

Decrease in email average handle time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience Technology

Read customer story
UrbanStems

39%

Automated Resolution rate

$100K

Savings in just three months

“We’re only three months into implementing Zendesk AI and we’ve already seen huge returns.”

Laura McDonald

Director of Customer Happiness

Read customer story
Lush

60%

First contact resolution rate

$434k

Annual cost savings

“KPIs come as standard, but our founders want us to report back and tell them how our customer is feeling. With Zendesk we can do that.”

Naomi Rankin

Global CX Manager

Read customer story
Freedom

92%

Reduction in manual triage

74%

Decrease in first reply time

“Zendesk AI has changed the way we speak to our customers, because now we can actually match their tone in conversation, whether they like to have fun using emojis or prefer the conversation to be more formal.”

Stacey Zavattiero

Customer Experience Manager

Read customer story

AI for employee service

Set your internal teams free

Assign repetitive requests to AI agents that automatically understand your top interactions. Enable faster resolutions with automatic routing and an agent copilot that guides teams towards delivering more consistent, high-quality service.

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AI you can trust

Building AI responsibly

Zendesk designs with privacy, security, and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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Frequently asked questions

For more information on how to access Zendesk AI features like AI agents, agent copilot and more, see our pricing page.

Additional resources

Get started

Try Zendesk today

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