How to deliver on your CX ROI

About

Tough economic times amp up the already insurmountable challenge of cost and resource reduction. Your approach to customer service should not add to the challenge, but should create a bigger impact for your customers and team, and with less effort.

In this session, our customers share how they have innovated through challenges, reduce spending growth and go beyond delivering on their CX ROI.

What to expect

CX Coffee Chat
Zendesk experts on CX strategy and Customer Success shares the key things businesses need to consider when building a powerful and sustainable CX approach, especially during tough economic times.

CX Roundtable
Our customers share how they have optimized their CX, achieved great results on customer satisfaction and turned their customer service into a profit center.

In this roundtable led by Malcolm Koh, we explore the role of customer service in driving growth, how you can ensure you deliver high standards of CX while managing limited resources and more.