AI-first service. Catered to humans.
Customers and employees are more than interactions, they are human. Give them faster, more personalised experiences using AI trained in the art of customer service.
Zendesk for Service
Perfect the customer experience
Personalise all conversations
“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalised experience.”
Addie Wallace
Senior Director of Brand Marketing
Take your support personally
For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.
Return on investment
Maximise your ROI
You will save time and money with Zendesk. Do not take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.
Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.
Reduce effort per ticket
Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.
Keep costs low
You do not need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.
286%
Average ROI
Customers achieved over three years
US$20
million
Net present value customers reached over three years
2
Months
Time it took for customers to receive payback
Our awards
Recognised by leading industry leaders
