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AI-powered bots

Automate +80% of your customer interactions

Zendesk AI agents can handle the most sophisticated matters across any channel. Provide instant, personalised support with Zendesk AI agents, making customers happier while reducing costs.

Benefits

Make customer service your competitive edge

Offer non-stop service

Rest easy knowing AI agents provide instant customer support anytime, anywhere – shrinking ticket queues.

Quick time to value

AI agents are flexible and work in any customer situation. They are easy to set up and do not require a babysitter.

Delight customers

Boost CSAT with personalisation. AI agents are intuitive and deepen their understanding to make every interaction better.

Act on real insights

Know how to get the best out of every AI agent. Closely monitor how your agents are performing with our robust analytics suite.

Features

Scale on the road to +80% automation

Connect your AI agent to your knowledge base and use Generative AI to answer FAQs. Increase first contact resolution and achieve 10% automation.

Testimonials


US$434K

Annual cost savings

93%

CSAT

“It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.”

Naomi Rankin

Global CX Manager

Read customer story

66%

Automation rate

US$14K

Monthly savings

“We currently have 81 salons and are going to grow to 160 this year without growing our reception staff. And with automation, we are able to do that while offering way better CX and getting higher reviews.”

Austin Towns

Chief Technology Officer

Read customer story

86%

CSAT

+23%

Productivity increase

“Ultimately, we want to reach the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that.”

Steven Franklin

Head of Global Customer Services at
Siemens Financial Services

Read customer story

US$434K

Annual cost savings

93%

CSAT

“It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.”

Naomi Rankin

Global CX Manager

Read customer story

66%

Automation rate

US$14K

Monthly savings

“We currently have 81 salons and are going to grow to 160 this year without growing our reception staff. And with automation, we are able to do that while offering way better CX and getting higher reviews.”

Austin Towns

Chief Technology Officer

Read customer story

86%

CSAT

+23%

Productivity increase

“Ultimately, we want to reach the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that.”

Steven Franklin

Head of Global Customer Services at
Siemens Financial Services

Read customer story

US$434K

Annual cost savings

93%

CSAT

“It was the busiest Christmas the digital team ever had and we’d just migrated our website. Having Zendesk as a stable force at that point meant we could identify any potential customer issues and quickly get those rectified.”

Naomi Rankin

Global CX Manager

Read customer story

Frequently asked questions

Zendesk AI agents are available to all Zendesk customers on Support and Suite plans.

Get started

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