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Zendesk for service

Service that is up close and personal

Strong relationships start with strong interactions. Our customer service solution lets you personalise customer experiences, building loyalty and revenue.

Benefits


Create meaningful connections

Customers come to you expecting answers. Meet them where they are, across any channel, and then personalise the conversation around their exact needs.

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The Boston Globe delivers rich, interactive service with smartbots.

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Customer stories


Missouri Star Quilt Company
We built out customisations for our call queue with the API. We have a sales group, a retention group and a quilting group... Our IVR for everything is through Zendesk.

Wendi Mills

Senior Customer Service Manager

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Lush
Having Zendesk as a stable force... meant we could identify any potential customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager

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Missouri Star Quilt Company
We built out customisations for our call queue with the API. We have a sales group, a retention group and a quilting group... Our IVR for everything is through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story
Lush
Having Zendesk as a stable force... meant we could identify any potential customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager

Read customer story
Missouri Star Quilt Company
We built out customisations for our call queue with the API. We have a sales group, a retention group and a quilting group... Our IVR for everything is through Zendesk.

Wendi Mills

Senior Customer Service Manager

Read customer story

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