Maestro QA Quality Assurance for Support

Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

App Details

Works with
Support
Author
MaestroQA
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(69)
68 reviews
Luca Messina
over 2 years ago

Not only is MaestroQA a viable software for all things QA-related. The support staff has been nothing short of phenomenal. Hannah, David and Robby pride themselves on accessibility and a no-stone-unturned approach in terms of functionality and product usage. Highly recommend.

Anonymous
over 3 years ago

Customers must be treated as Kings and Queens

Ryan K.
about 4 years ago

MaestroQA, like many other teams, is the tool of choice for all things Quality related! The team is always extremely friendly, approachable, and has massive amounts of experience when talking about their product. Whenever I have questions, they set expectations of waiting a couple of hours for a response but add to the surprise and delight factor when Matt (9/10 times) responds within a couple of minutes! He's gotta be a robot... As 2021 plannings go in place, we'll definitely be utilizing MaestroQA more effectively for reporting and trying to obtain some solid data that we can use for our CX team.

Frances
about 4 years ago

Phenomenal product for agent QA. 3 reasons why: constantly releasing new features in response to customer requests; amazing support from CSMs; incredible community of CX leaders.

Moon Strangeweather
about 4 years ago

MaestroQA is unique in that they work hard to facilitate a helpful community of other QA professionals that share solutions and ideas. During my time of updating my rubric, I felt fully supported by the MQA community as well as the MQA staff. Whenever we found a space that could be improved, it was often already in the works! There's no way I could manage our QA needs with MaestroQA & I'm looking forward to all the new things I'm sure they're working on!

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