Everything your customers need right where they need it
Zendesk Embeddables allows businesses to put help right at their customers’ fingertips. With Embeddables, companies can reach out and offer support, provide information or start a conversation. And because it’s so seamlessly integrated into the mobile app or web page, the experience feels magical.
Help Centre
Chat
Tickets
How It Works
Customer service so seamless it seems like magic
Zendesk Embeddables is a combination of the Web Widget and Mobile SDKs for both Android and iOS. It allows developers to embed Zendesk functionality — Help Centre, Chat or Tickets — natively into any app, website or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions and keeps friction to a minimum for customers.
What makes Embeddables magical?
A better customer experience
Don’t banish support to the basement of customer experience. Embedding support where your customers are — across all channels, devices and environments — reduces the effort required to get help and makes great customer service an integral part of the product.
Problems get solved faster with context
Customers shouldn’t have to do their own detective work when it comes to technical issues. Zendesk Embeddables automatically generates information about the device or version of the app that was being used when the issue occurred. This puts you ahead of the curve and helps you quickly get to the root of support enquiries.
Give yourself room to grow
Embeddables reduce unnecessary back-and-forth by serving the right information at the right time in the right place. This combination of seamless customer service and a streamlined workflow makes support more efficient and frees up the resources businesses need to grow.
Mobile SDK
Put support right into your mobile app
Scale your mobile support with self-service
Let your customers find answers themselves with a help centre embedded into the mobile experience. This means faster answers and lower support volume.
Engage in-app at the right moment
For the questions which need help, offer a contact form or engage in real-time with live chat. A seamless experience without the user leaving your app.
More context for faster resolutions
Automatically capture important information about the customer — such as the device or operating system — so support agents have all the context they need.
For developers
Our mobile SDKs are built natively for iOS and Android. Start right away with the out-of-the-box UIs, or create your own customised experience.
See our SDK in action
Web Widget
Engage with users on your website
Embedded support your way
Decide how support on your website works with the Web Widget being able to serve any combination of a knowledge-base search, contact form, live chat or callback request.
Smart suggestions to save time
Instead of forcing customers to hunt around or leave your website for help, the Web Widget presents relevant knowledge-base articles just when they need it.
A seamless support experience
The Web Widget is optimised to provide a simple user experience, whether a customer is on a desktop or mobile device. It is also localised into your customers' language, based on their browser settings.
For developers
All it takes to add the Web Widget to your website is a snippet of Javascript. Using our Web Widget API, you can pass in your own data, customise the look and have more control over the behaviour of the widget.
Zendesk API
If you build it, they will come
The mobile SDK and the Web Widget are powerful tools, but some developers still want to go further. That’s why Zendesk provides a REST API for more freedom and advanced customisation. Our API has over 400 endpoints, allowing you to build — from scratch — the native support experience you want in any device, product or application.
“Zendesk's SDKs allow us to meet our customers where they are without taking them out of an immersive experience.”
– Jeremy Fair, Operations Business Systems, Big Fish Games
Go ahead. Take it for a spin.
Sign up to get started with Embeddables and watch the magic happen!