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Our people
are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

The support behind Zendesk

We’re a support organisation within a support organisation, so we get it. As the “super-users” and original beta testers who use the software every day, we are empowered to get you the answers you need.

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Access our Knowledge Base

We are big on self-service. Chances are, we’ve seen your question before.

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We serve a large variety of customers in a wide range of industries.

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Submit a request

We are here for you if you need help.

Talk to our team

Solving problems, not tickets

We are a team of experts working in a solution centre, doing everything we can to resolve your problems.

People-first service

91.5%

Agent Satisfaction Score (ASAT)

Happy customers

95%

Customer Satisfaction Score (CSAT)

Premier Support

Get ahead of issues before they impact your business with a designated Premier Support Engineer, proactive monitoring and recommendations tailored to you.

  • Proactive

    Identify issues before critical business impact with ongoing monitoring, proactive engagement and scheduled monthly health checks

  • Personalised

    Achieve faster resolution with a designated Support Engineer that will help you improve your unique setup, CX processes and team’s capabilities.

  • Comprehensive

    Increase efficiency and productivity with tailored recommendations that help you improve, adapt and scale.

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Premier Enterprise

Unlock the highest level of strategic and technical support.

  • Enterprise support

    Unlock the VIP support experience. Increased coverage, response time guarantees, ongoing monitoring and 24/7 support.

  • Technical Account Manager

    Collaborate with an experienced Technical Account Manager to enhance productivity and efficiency through new workflows, automation and technical integrations.

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Resources

Zendesk on Zendesk

See how our team of super-users optimise their Support.

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Zendesk Tips

Learn tips and tricks from our team of experts.

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What’s new

Find out about our latest and greatest innovations.

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Immunotec
“Our Technical Account Manager shadowed the team to understand our process and how we use the platform. Through their recommendations, we are now connecting with more people, have more automation and have a great customer experience.”

— Alfredo Russ, Global Customer Service Director, Immunotec

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