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U.S. State Addendum

Dear Electronic Signature Recipient,

This US State Addendum (“Addendum”) forms part of the Master Subscription Agreement (the “MSA”) entered into by and between Subscriber and Zendesk, Inc., pursuant to which Subscriber has purchased a subscription to Zendesk’s software and services (“Service”, as described at www.zendesk.com).

The purpose of this Addendum is to reflect the parties’ agreement with regard to the Processing of personal data, in accordance with the requirements of Applicable US State Data Protection Law. All capitalized terms not defined in the Addendum shall have the meaning set forth in the Master Subscription Agreement or the Addendum, as applicable. This Addendum has been pre-signed on behalf of Zendesk.

In the course of providing the Services to Subscriber pursuant to the MSA, the Zendesk Group may Process personal data on behalf of Subscriber and the Parties agree to comply with the following provisions with respect to any personal information, each acting reasonably and in good faith.

How This Addendum Applies:

  • If the Subscriber entity signing this Addendum is a party to the MSA, this Addendum forms part of the MSA. In such case, the Zendesk entity that is a party to the MSA is a party to this Addendum.

  • If the Subscriber entity signing this Addendum has executed a Service Order Form with Zendesk or its Affiliate pursuant to the MSA, but is not itself a party to the MSA, this Addendum is an addendum to that Service Order Form and applicable renewal Service Order Forms, and the Zendesk entity that is a party to such Service Order Form is a party to this Addendum.

  • If the Subscriber entity signing this Addendum is neither a party to a Service Order Form nor the MSA, this Addendum is not valid and is not legally binding. Such Subscriber entity should request that the Subscriber entity who is a party to the MSA execute this Addendum.

  • If the Subscriber entity signing the Addendum is not a party to a Service Order Form or MSA directly with Zendesk, but is instead a customer of Zendesk via an authorized reseller of Zendesk services and subject to the Reseller Subscription Services Agreement, this Addendum is valid and legally binding.

This Addendum shall not replace any comparable or additional rights relating to Processing of Service Data contained in the MSA.

Please follow the instructions below to review and electronically sign the Addendum.

How to Execute This Addendum:

Single Reviewer & Signatory

If you are both the reviewer and the signatory of this Addendum, click here and complete your details in the “Customer” fields and click on “Begin Signing.”

Separate Reviewer & Signatory

If you are reviewing this Addendum but you are not the signatory, click here. Complete your details in the “Customer” field, and then provide the signatory’s details in the “Customer Signer” field and click on “Begin Signing.” You will have the ability to review and populate this Addendum before sending to the signatory for execution.

Option to Download to Review Prior to Signing

You will have the option to download the Addendum for review prior to completing the execution process. To do so, simply click on the “Download” icon located top center of the page (see image below).

File Copy After Execution

Once you have completed the execution process, this Addendum will become legally binding and you and the signatory will automatically receive a fully signed copy of the Addendum for your files.

For additional information about our privacy practices, please visit:
https://www.zendesk.com/trust-center/.

Should you have any questions, please contact privacy@zendesk.com.

Thank you,
Zendesk Privacy Team