Calculate your ROI with Zendesk

Determining ROI can be tricky. Luckily, we’ve got a tool for that. Check out Zendesk’s ROI calculator to see the benefits of an omnichannel approach to customer support.

Tell us a little more about yourself, and we’ll do the rest:

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If you don't offer that channel currently, enter zero.

Tomorrow’s forecast just got a little bit brighter. Here is where you can expect some reductions.
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Cost per contact

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Phone average handle time (min)

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Chat average handle time (min)

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First contact resolution (FCR)

Projected ROI

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Total cost saving

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Disclaimer

The above estimates are based on Industry & Zendesk benchmarks where it is assumed that a single, integrated omnichannel solution is used. These numbers are designed to be only directional in use. Individual results and performance may differ.

Start a free trial of The Support Suite to see it in action.

*Please note, this tool does not include data from our recent CX Maturity report from ESG.