Workday (Support)
Workday helps you provide faster, more accurate employee service with easy access to employee insights from Workday within Zendesk tickets. Respond to employee requests faster by giving agents instant access to critical employee information directly in Zendesk. Improve collaboration across internal departments by centralizing key employee data within Zendesk. Maintain secure agent permissions that are aligned to Workday’s restrictive access controls, configurable by admins.
Thoughtly (Support)
Thoughtly is AI-driven voice agents for seamless customer interactions. Create Zendesk tickets from AI-powered phone calls conducted through Thoughtly’s platform, ensuring no customer query goes unresolved. Instantly generate Zendesk tickets from AI phone calls, capturing essential details such as caller information, call duration, and conversation summaries. Thoughtly’s AI agents manage inbound and outbound calls, gathering critical data and insights that are automatically transferred to Zendesk, streamlining your support process.
OrderProtection (Support)
OrderProtection is your comprehensive solution for efficient claims management, seamlessly integrating with your Zendesk instance to enhance customer support and streamline operations. Quickly file and view customer claims, ensuring prompt and effective resolutions. Handle various post-purchase issues, significantly decreasing the volume of customer service tickets. Protect against issues such as lost, stolen, damaged, or incorrect items, providing peace of mind for both agents and customers with comprehensive order coverage.
Loop Subscriptions (Support)
Loop Subscriptions is an all-in-one Shopify subscription app that helps you grow, manage, and retain subscribers. It offers better features at a lower transaction fee, seamless migration with zero data loss, and the fastest support in the industry! Setup and go live with bundles/subscription boxes in minutes. Access cancellation flows, reasons, discounts, and reactivations.
Additional apps added in December:
Atrributer (Sell) helps you capture UTM parameters and other attribution data in Zendesk. Simply install the Atrributer code on your site, add some hidden fields to your forms, and Attributer will track where each lead comes from and pass it to Zendesk Sell. You can view it on the Lead record, sync it to the Deal record, use it in reports and more.
Advanced Custom Object List (Support) offers an efficient, simple, and usable way to view and manage your Zendesk Custom Objects. Display all your data in an advanced table with all your fields. Search for records by text field, open new records, open the edit page in one click, open lookup record edit page, and export all data in CSV files.
Search and Use Sunshine Custom Objects (Support) enables you to leverage Zendesk Sunshine Custom Objects seamlessly within your workflows. Use this app to automate data lookups, enrich ticket information, and create powerful business logic without relying on complex middleware or manual data entry.
callbox (Support) is the complete platform for customer service and collaboration. Make and receive calls directly in Zendesk, without the need for additional dialers. Calls are automatically recorded and linked to customer tickets, making access and referencing easy. Access call recordings in ticket activities in Zendesk, providing quick access to customer information and service history.
Smart Role (Support) helps customer support teams simulate real-world scenarios, making onboarding, training, and upskilling more interactive and impactful. With Smart Role, support teams can streamline their processes, reduce onboarding time, and enhance agent performance through scenario-based simulations and automated feedback.
Diabolocom for Sell (Sell) empowers sales teams with seamless AI-powered customer interactions. Save calls as internal notes for each contact effortlessly. Initiate calls directly from a lead’s contact page with one click. Quickly find contacts and respond to incoming calls with ease.
Embrace Embedded (Support) helps you get even more from your existing Zendesk investment. Use generative AI to streamline ticket responses. Leverage generative AI to both deflect and answer customer inquiries, build on-the-fly knowledge bases, generate new content, and gain automated insights into common customer issues and sentiment.
monday.com by Strivelabs.ai (Support) helps you link tickets, create items using AI, and ensure seamless collaboration between support and project teams across Zendesk and monday.com. All critical context from your conversations is captured directly on the ticket, creating a valuable record for audits and a knowledge base for teammates who might step in tomorrow.
SATRDÉ Self Service Portal (Support) helps you manage your Zendesk subscription for SATRDÉ customers. Easily view all your Zendesk billing information, request user additions, account upgrade/downgrades, or reach directly out to the SATRDÉ support team via chat, all directly from the portal.
New themes added in December:
Glamify is a versatile and fully responsive Zendesk Help Center (Guide) theme that seamlessly combines style and functionality. The theme features a full-screen layout with thoughtfully crafted blocks and interactive elements, delivering a light, elegant, and visually engaging experience.
Pixo 128 features a sleek, minimalist layout and highly customizable homepage that ensures a seamless user experience across all devices. Tailor every page to your needs, reflecting your brand’s unique identity, making it ideal for businesses in any industry. Enjoy a perfect blend of simplicity, flexibility, and personalization.
Toxo 128 is a flexible Zendesk theme built for effortless customization and branding. It features a range of built-in settings and a homepage with modular sections that can be easily enabled or disabled to suit your needs.
