Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.
By Erin Hueffner, Staff Writer
Last updated February 23, 2024
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalization and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.
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Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.
In this episode of Conversations with Zendesk, Ian Hunt of Liberty London talks about how the retailer moved to a phygital model.
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Join us to learn the best practices and proven strategies needed to create a better service experience for both your customers and your team, and better understand how emerging tech like AI can be implemented today to level up your service delivery.