How to use AI to reduce service costs in manufacturing

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4 min read

The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Zendesk Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

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4 min read

CX Trendsetters are surging ahead—3 AI investments to close the gap

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Article
3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…