Best practices • 15 min read
Customer experience: strategies, importance, and examples
Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.
Editor’s picks
Customer service
Customer engagement
Customer retention
Customer engagement
Customer experience
Sales prospecting
Sales CRM
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Executive insights
Article
8 min read
Workforce optimisation: The ultimate guide for 2024
Workforce optimisation makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.
Best practices
3 min read
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
5 min read
Good-enough service is not good enough: Three strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
4 min read
Why CX Champions must continue raising the bar on excellent customer service
You have built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Guides, research and more
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Report Unlocking the future of intelligent employee experience
The 2024 Employee Experience Trends report is here
CX best practices: How APAC brands drive service excellence and efficiency
In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…
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Latest stories
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.
13 ways AI will improve the customer experience in 2024
Use AI to enhance the customer experience at every stage of the buyer’s journey.
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Report Unlocking the future of intelligent employee experience
The 2024 Employee Experience Trends report is here
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
CX best practices: How APAC brands drive service excellence and efficiency
In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.