1-Stop Connections keeps ports functioning by embracing the customer experience

At any moment, there are more than 20 million containers at sea, transporting everything from raw materials like oil, steel, and wood, to consumer products like TVs, toys, and textiles. That makes operating ports complicated business, which is why companies like 1-Stop Connections, which provides SaaS solutions to keep those ports working efficiently, are so vital.

With a mix of B2B and B2C customers, 1-Stop Connections places great importance on providing excellent customer service, which is why it moved from its homegrown customer service tools to Zendesk’s Support Suite. That, in turn, helped the company unify its view of customers, integrate workflow tools like a Jira integration, and raise its CSAT score.